Shipping policy

Bald Eagle Foods

1. Where We Ship

We currently ship within the contiguous United States. We do not offer international shipping at this time. All orders are shipped from East Peoria, Illinois.

2. Order Processing

Orders are processed and shipped within 1–3 business days of purchase, Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.

You will receive a shipping confirmation email with your tracking number once your order has shipped. If you do not receive a confirmation within 3 business days of placing your order, please contact us.

3. Shipping Methods & Rates

We ship via UPS, FedEx, and USPS. Available options and rates are calculated at checkout based on your delivery address and order weight.

Free standard shipping is available on all orders of $35.00 or more (before taxes) within the contiguous United States.

4. Delivery Estimates

Estimated delivery dates are provided by our carriers and are estimates only — they are not guaranteed. Delivery times may be affected by:

• Weather events or carrier disruptions 
  
• Remote or rural delivery locations
• High-volume shipping periods such as holidays

Bald Eagle Foods is not responsible for delays caused by carriers or factors outside our control once a package has been handed to the carrier.

5. Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package in real time via your carrier.

6. Damaged or Lost Shipments

If your order arrives damaged, contact us within 10 days of delivery with your order number and photographs of the damage. We will work with you and the carrier to make it right. See our Refund & Return Policy for full details on how damaged shipments are handled.

If your tracking shows a package as delivered but you have not received it, we recommend checking around your property and with neighbors, then contacting your local carrier facility directly. If you believe your package was lost in transit, reach out to us and we will help investigate.

7. Wholesale Orders

Wholesale and case-quantity orders are fulfilled from our East Peoria facility. If you are a wholesale customer and have questions about your order or shipment, please contact us directly at info@baldeaglefoods.com.

8. Our Commitment to You

We know your order matters and we treat every shipment with care. If anything goes wrong in transit, reach out to us at info@baldeaglefoods.com and we will work quickly to resolve it.