Refund policy

Bald Eagle Foods

1. Overview

Bald Eagle Foods takes pride in offering high-quality small-batch products and we stand behind every item we sell. We want every customer to feel good about their purchase. Please read this policy carefully so you know exactly what to expect if something isn’t right with your order.

2. We Make It Right

We handle order issues on a case-by-case basis and our goal is always a fair outcome for our customers. Here is how we approach the most common situations:

Wrong item received

If we shipped the wrong product, contact us right away. We will send you the correct item at no charge and let you keep the incorrect item — no return necessary.

Item arrived damaged

If your order arrived damaged in transit, send us a photo of the damaged item and we will ship a replacement at no charge. We ask for a photo so we can document the issue and work with our carrier to prevent it from happening again.

Wholesale & Faire orders

For case-quantity wholesale orders where the wrong product was shipped, we will work with you directly to determine the best resolution and ensure the correct product reaches you.

3. Non-Returnable Items

Due to the nature of our products, we are unable to accept returns on the following:
Opened or used food products
Items returned without prior authorization
Sale items or gift cards

If you have a question about whether your specific situation qualifies, please reach out before assuming — we would rather talk it through than have you feel stuck.

4. How to Contact Us

For all order issues, refund requests, or questions about a purchase, contact us at:

Email: info@baldeaglefoods.com

Bald Eagle Foods

1441 N Main St, East Peoria, IL 61611